Legal

Grievance Redressal

Last updated: 14 September 2026

This page is published to comply with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the DPDP Act, 2023, and the Consumer Protection (E-commerce) Rules, 2020, as applicable.

Grievance Officer

Name: Hiren Maniya

Designation: Grievance Officer

Email: veloxiexim@gmail.com

Phone: +91 97120 59288

Address: Hall No 1-1, Basement Floor, Nilkanth Plaza, Kiran Chowk, Yogi Chowk to Kargil Chowk Road, Punagam, Varachha, Surat, Gujarat 395010, India

Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

How we handle complaints

  1. Send your name, contact details, Amazon order ID if any, and a clear description of the issue.
  2. We will acknowledge the complaint within 24 hours.
  3. We will aim to resolve it within 15 days of receipt.

Amazon orders

For delivery, returns and refunds on Amazon purchases, first use Amazon Help and the Returns Centre. You may still write to our Grievance Officer if the marketplace process does not close the issue.

National Consumer Helpline

You may also approach the National Consumer Helpline at 1915 or consumerhelpline.gov.in, or the consumer commission with jurisdiction.